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... let us know specifically what you would like us to do.
Q. How do I report a problem with the neighborhood sprinkler system after hours?
A. Call the landscape company’s emergency number at (281)540-9480.
Have you ever seen irrigation running ALL weekend non stop or had a swarm of bees buzzing around your property when the Association office is closed? Did you know that there is an emergency number for Residents of Cinco Ranch to call for after hours landscape emergencies? If you run into any landscape related emergency during non-operating hours of the Association, please call the landscape company’s emergency number at (281)540-9480; the response is great and the problem can be cured at that time or temporarily until Monday when crews are back on property.
Q. How do I change the Resolution of my monitor?
A. This procedure is for a Windows PC,
first minimize all programs so you can see the PC desktop. The easiest way to do this is to press the Windows Key on your keyboard and hold it down while pressing the D key. Next, Right-click anywhere on an empty area of the desktop. Now select the Properties option from the menu that pops up. Next click the Settings folder. You will see a slider bar labeled Screen Resolution. If the setting is higher than 1024x768 then do not change a thing. Your resolution is fine. If your resolution is 800x600 or lower, Adjust the slider bar until you see 1024x768 pixels or highter and then click OK to apply the change and exit the menu.
Now go back to your browser and reload the website. You will find that the new design looks much better.
Q. What are the Please Read and Lost & Found icons?
A. The Please Read icon appears when there is important information that we would like everyone to read. Hold your cursor over the icon and the date the information was posted will appear. This will enable you to tell if new information has been posted since the last time you visited the Please Read page.
The Lost & Found icon appears when there is something on the Lost & Found page. Again, hold your cursor over the icon for a few seconds and a tool tip will pop-up displaying the date the information was posted.
Q. I am having difficulty finding things on the web site, What should I do?
A. Maybe understanding how the web site is organized will help.
All Official Association Documents and Forms are located in the Documents and Forms page. To make things more convenient, links to some documents can also be found in related sections. A good example is the Tennis Court Schedule. As an official document it can be found in the Documents and Forms section but one would also expect to find it in the Recreational Facilities page so we have placed a link to it there too.
All pages and all Official documents are listed on the Web Site Map page. In addition, you can use the Site Search, in the left column of most pages, to locate information by Keywords. For instance, to find the Crime Report, you can enter "crime report" and all pages where those words appear will be listed. It is easy to determine which listing will take you to the page containing the report.
Most pages are sub-divided into two columns. The Left column is reserved for Navigation links that are within the specific section. Once you make a selection from the Drop down navigation menu, all links within that drop down will appear in the left hand column.
We use the Splash page or Home Page to display very important information that you should read. It is the same information that is in the Please Read section. For example, when the Pool Schedule is updated in the Documents and Forms page, we will broadcast it by placing an notice in the Splash page and the Please Read page. These special notices stay active for 30 days and then move on to the Archive pages.
The column on the right holds information about the current topic or section. If you can think of anything that will make the web site more informative or easier to use, please do not hesitate to submit your suggestion.
Q. How do I report problems with our streets?
A. Street Repairs can be reported by submitting a Residential Communication Form to the Associations.
The Residential Communication Form can be found in the Documents and Forms page.
Q. How can I schedule an event for the Calendar of Events?
A. Submit your event to us for approval. At the bottom of the Calendar of Events is a "Submit an Event" option. Click that option to fill out the form. We need the following information:
Category that best describes the event
ContactEmail address
Date of the Event Title describing the event Location of the event Detail: This can be important information attendees should know.
We will contact you via email to let you know if your event has been approved.
Q. Whom do I call when a street light is out?
A. CenterPoint Energy Information When you have a street light outage that you need to report to CenterPoint Energy, you can report it via email, thereby eliminating a lot of “hold time” on the phone. The website address is:
Give them as much information as possible, including the address and/or pole number. This information was found on their website, but some residents have reported being unable to get through. If that’s the case, you can call them at 713-923-3213.
Q. Whom do I call when a street sign or stop sign is down or missing?
A. Contact the county where the sign is located. The Harris County phone number is 281-463-6300, and Fort Bend County phone number is 281-341-9562. Let them know you are calling regarding a sign and they will transfer you to the proper person. They will need to know the street name and location. If you are in a custom area, please contact the Association office at 281-599-0408.
Q. Whom do I call to report leaking fire hydrants or storm drain problems?
A. Contact your Water District Severn Trent Environmental Services phone number is 281-398-8211. Cornerstones MUD - Eco Resources phone number is 281-240-1700. They will need to know the address location.
Q. Whom do I call to report a problem with my garbage service?
A. Contact your Garbage collection contractor. If you have a problem with your trash collection or recycling, you may contact Allied Waste at (713) 937-9955 or Republic Waste at (281) 446-2030 or WCA at (281) 368-8397.
Q. Whom do I call to get information about Park & Ride?
A. Metro Park & Ride Metro Park & Ride is located at 221 Kingsland, just east of Mason Road. Routes begin at 6 a.m. and continue approximately every 10 minutes to downtown and also to Transco Tower (uptown, Post Oak). For additional information regarding tokens or cost, call 713-635-4000.
Q. Whom do I call to inquire about Newspaper Delivery
A. Houston Chronicle; Katy Times and Katy ISD News If you are leaving town and normally have a newspaper delivered, you can call the newspaper office and most of them will not deliver the paper while you are away.
If you receive the Houston Chronicle, you may call 281-391-7992 or 713-220-7211 to stop your paper during your vacation.
The phone number for the Katy Times and Katy ISD News is 281-391-3141
Q. Whom do I call to make Pool Party Reservations?
A. Greater Houston Pool Management, Inc. Please call the Pool Party Reservation Department
713-771-7665
Q. How do I file a complaint about a traffic problem in Cinco Ranch?
A. Look up the number for the county in the Important Number page or follow these steps
Steps to Access Sheriff's Site to File a Traffic Report/Complaint
Go to www.cincoranchpoa.com
Click on Links
Scroll down and click on Fort Bend County
Under Quick Links Click on Sheriff
Click on Report Traffic Complaints
Fill in appropriate information and click submit
In-home alarm/monitoring systems should be checked monthly to ensure they are functioning and sending the proper signals. Make sure you contact your monitoring company PRIOR to testing.
